Your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
You have 30 days from the delivery date to return an item. The product must be in new and unused condition, in its original packaging with all manuals and accessories included.
Email info@electroniquehifi.ca or call us at 514-352-4434 with your order number and reason for return.
Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.
Carefully pack the product in its original packaging and ship it to the provided address. Keep your tracking number.
Once the product is received and inspected, your refund will be processed to the original payment method within 5 to 10 business days.
Want to exchange a product for a different model? Contact our team and we'll guide you through the process. The same return conditions apply. If the new product has a different price, we'll adjust the difference.
All our products are covered by the legal warranty as per the Civil Code. Non-compliant products may be returned, exchanged, or refunded within 90 days of delivery. All claims must include the product in its original packaging with all manuals and accessories.
Return shipping costs for warranty claims are the customer's responsibility, unless the product is defective upon delivery.
If your order arrives damaged, please file a claim with the carrier within 3 days of delivery and contact us immediately. Take photos of the damaged packaging and product — we'll work with you to resolve the issue quickly.
Our customer service team is available Monday to Friday, 9AM to 5PM (ET).
Électronique Hi-Fi Inc.
10090 Boulevard Louis-H. Lafontaine
Montreal, QC, H1J 2T3, Canada
